PENSIONPRO
Project:
Benefit Insights Website Templates
Role:
UX Research, UX Design, UX Experience
Tools:
Adobe Dreamweaver / HTML + CSS
Timeframe:
July 2017 - July 2019
Overview
Create several variations of responsive website templates that communicate a company’s brand while integrating other products, like Benefit Insight’s newsletters.
PROJECT BRIEF
In 2017, PensionPro expanded its portfolio of products beyond software to offer newsletters and websites to Third Party Administrator (TPA) companies through BENEFIT INSIGHTS. This bundling of products would allow a TPA company to have a cohesive sales site, quarterly communication, and a daily project management platform in one package. From 2017 to 2019, I was the sole employee of the Benefit Insights project, where I created a combination of templated newsletters and websites to use as examples.
DEVELOPMENT
As a new product for PensionPro, Benefit Insights did not have a portfolio of work to provide prospective clients. For several months, I used Adobe Photoshop and Illustrator to create brand kits for made-up companies to use as examples - GlobalTPA and Total TPA.
Each brand kit had a logo, color palette, and tone of voice. GlobalTPA was based on industry-leading, modern TPA companies. It represented a professional but casual brand identity that spoke to younger firms. TotalTPA was inspired by more corporate, conventional firms with audiences less interested in a captivating web experience. These narratives were used to build four fully functional sales sites, including content writing, responsive design work, and user testing. Click through the four buttons below to view the various template sites.
PROBLEM SPACE
One of the functional opportunities of purchasing a Benefit Insights’ website was the ability to offer a quarterly newsletter to clients. Benefit Insights had a pre-existing client base that purchased newsletter services, so converting those clients into website customers was a primary goal. However, the process of creating custom-branded newsletters in both HTML and PDF format for a portfolio of clients was time-consuming. A quarterly newsletter launch would take many hours, which would effectively stop other operations. This drop in production led to the question: “How do we create a series of templates and scripts to automate newsletter production?”
USER INTERVIEWS
After the launch of the templates, I started a small scale user research process to understand two groups: current website clients and potential website clients. Through individual user interviews, I would ask clients questions on their goals for a digital channel, their understanding of their audience demographics, and listen for any specific challenges or needs. Each call also consisted of a demonstration, where I would display a template and ask the participant to navigate to an area of information as if they were a client.